Frequently Asked Questions
Everything You Need to Know About Your Fire Safety Kit and Our Mission
Is this kit suitable for apartments or small spaces?
Is this kit suitable for apartments or small spaces?
Yes! The Fire Safety Kit is designed for homes, apartments, and small businesses. Its compact duffle bag makes it easy to store in closets, under beds, or in vehicles.
How do I use the items in the kit?
How do I use the items in the kit?
We’ve included an Emergency Use Guide with every kit, explaining how to use each item effectively. You can also find a detailed guide on our website under the Product Notes tab.
How can I track my order?
How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number to monitor your package in real-time.
What is your return policy?
What is your return policy?
We offer hassle-free returns within 30 days of purchase. If you’re not completely satisfied, you can return the kit in its original condition for a full refund or exchange.
Simply reach out to our customer support team with your order number. We’ll guide you through the quick and easy process.
How do you donate 20% of proceeds?
How do you donate 20% of proceeds?
We donate 20% of all proceeds directly to organizations supporting wildfire relief efforts, including:
- LAFD
- LAPD
- American Red Cross
- GoFundMe Relief Funds
- California Community Foundation (Calfund)
- Direct Relief
We will make regular, biweekly donations and will share updates on our website and social media channels.
Can I choose which organization my purchase supports?
Can I choose which organization my purchase supports?
At this time, we distribute donations evenly across our partner organizations to maximize impact.
How can I verify that donations are actually being made?
How can I verify that donations are actually being made?
We are committed to transparency. As we grow, we will share donation receipts, updates, and impact reports directly on our website and social media platforms.
Is this kit a replacement for professional firefighting equipment?
Is this kit a replacement for professional firefighting equipment?
No.
The Fire Safety Kit is designed for personal preparedness and does not replace professional firefighting equipment. In the event of an emergency, always contact 911 or local emergency services immediately.
Where should I store my Fire Safety Kit?
Where should I store my Fire Safety Kit?
Keep the kit in an easily accessible location, such as near an exit, in a hallway closet, or in your car if you’re frequently on the road.
Do I still need smoke detectors and fire extinguishers if I have this kit?
Do I still need smoke detectors and fire extinguishers if I have this kit?
Yes.
Our kit complements, but does not replace, smoke detectors and fire extinguishers. We recommend maintaining all standard fire safety equipment in your home.
Do you offer bulk or group orders?
Do you offer bulk or group orders?
Yes, we offer bulk purchasing options for businesses, schools, and organizations. Contact us directly for more information on bulk pricing.
